Frequently Asked Questions

What Should I Expect for my first session and continued treatment?
Your first session will include a thorough medical history review. The patient health form you complete prior to your first visit will help us to discuss every aspect of your history and get an idea of how physical therapy can help you. A gentle physical therapy exam will then be performed, which may also include internal muscle evaluation, external joint and muscle evaluation, and posture/alignment assessment. We will discuss your condition, your health and wellness goals, and construct a therapy treatment plan to meet those goals. Exams are as pain free as possible, and patients always have a risk-free right to pause the examination or request that the exam be completed within two visits. The first visit will be 60 minutes in length.  
​

What is a pelvic floor muscle examination/evaluation?
A pelvic floor muscle exam/eval is an external and internal examination and assessment of the pelvic floor muscles.  A pelvic floor exam/eval may or may not be needed based on what condition you are seeking help for. 

Do I need a physician referral, script or prescription?
A physician referral or script is not required.  You can call to make an appointment to be evaluated by the Physical Therapist or use the link at the top of the home page to book your appointment online.
The state of Arizona allows for "Direct Access" to physical therapy.  Patients do not have to wait to see a physician to then be referred to a Physical Therapist. Some insurances require a physician referral for reimbursement. Potential patients are encouraged to call their insurance company and ask "What are my physical therapy benefits with an out-of-network provider?" to identify the % of reimbursement that will be received.

Do you treat various pelvic floor and abdominopelvic and lumbopelvic conditions?
Yes! Treatment is not just for those who are pregnant or postpartum. Dr. Robyn serves females aging from the range of adolescents (specifically girls who are beginner to advanced equestrians) to women age 50+. Dr. Robyn can also help adult men.   

Are you a Medicare Provider?
No. Our practice is not a Medicare participating provider. Individuals who have Medicare can be seen in our office for health and wellness information and exercise instruction.  These services are paid for directly by the patient and would not be reimbursed by Medicare. Medicare prohibits non-Medicare providers from accepting cash pay for physical therapy services from patients who are covered by Medicare insurance.   ​ 
 

How often will I need to come for treatments?
The prescribed frequency of your physical therapy treatments will depend on the state and severity of your condition and symptoms. Typically, patients are scheduled for 1-2 treatment sessions per week.  Since treatments are one-on-one and very personalized, it is often easier to identify and treat conditions, resulting in less visits needed per week to address your condition successfully. Care involves the direct treatment time with Dr. Robyn and home program prescription that patients complete. Many patients note a significant change in symptoms after 4-6 treatment sessions, with some feeling better even after 1-2 treatments.  

What should I wear?
Patients should come to the clinic in comfortable clothing that allows for access to body areas for proper examination. Shorts are preferred.  Patient gowns and coverings are provided for modesty.  Women should wear or bring a tank top or sleeveless shirt.

​

Do You Take Insurance?
The practice is a fee-for-service physical therapy clinic, meaning patients pay for the treatment session at the time of service. Many patients who submit their receipt from treatment to their insurance can receive reimbursement from their insurance company. The clinic accepts cash, check, HSA, FSA, Visa, Mastercard and American Express. Dr. Robyn is considered an out-of-network provider. This status allows her to complete private, one-on-one treatment sessions with each patient without being controlled by insurance reimbursement rates and requirements, which often force clinics to limit particular treatments and/or book patients every 15-30 minutes. Patients receive a detailed receipt to submit to insurance for reimbursement. Insurance companies most commonly reimburse for physical therapy. Patients can contact their insurance company to find out the deductible, co-insurance and co-pay for out-of-network providers to allow every patient to make an educated decision about seeking physical therapy treatment.  Wellness consultations and classes are typically not covered by insurance.    

Not sure you want to pay out-of-pocket initially?
This is an understandable question.  Please keep in mind that knowing your insurance is important.  One may pay less for our services of personalized, one-on-one treatment and get better in fewer visits than someone who will only go directly through insurance and have to pay high co-pays for each visit of an in-network provider.  And, those visits are typically not the same length of time or as comprehensive as services in our office.  If you as a patient are paying something either way, why not pay for the choice you want and the quality you deserve? Dr. Robyn does not network with insurance companies because she works for her patients (you), not insurance companies and their payment restrictions on services.